I have had sprint wireless service since June of 2005. I've written letters and have called customer service as many times as I could stand. Let me just say this... I ABSOLUTELY HATE THIS COMPANY AND WOULD NEVER ADVISE ANYONE *EVEN IF IT WAS THE LAST WIRELESS SERVICE ON EARTH* TO USE IT.
My complaint is this...I have called several times during the past year EVERY MONTH to resolve billing issues. I have talked to at least 90 customer service reps during the ONE year that I've had service with Sprint/Nextel. However, I HAVE NEVER HAD BAD CUSTOMER SERVICE AS I HAVE THE PAST THREE MONTHS...ESPECIALLY THIS MORNING. I called to see if my billing issues had been resolved by customer service or through the corporate office only to be told that the service had been canceled for nonpayment for 90 days. OK I made it known that the service went unpaid because I am TIRED AND BURNED OUT with paying literally "house notes" on this phone and wasn't going to make another payment until my September-October bill was resolved. Instead of the bill being resolved, Sprint chose to TERMINATE the service without resolving the billing issues.
This morning I called to see what changes had been made to the account. I was switched from Customer Service to billing then to the financial department... then back to customer service only to speak with someone named Ray #3061. I let him know the situation as it has been since August and eventually Ray hung up the phone in my face! I was not rude neither was I sarcastic. Ray could not tell me why my issues had not been fixed because he was stuck on the balance. After I asked him to review the account he stated, "If there have been no changes to the account then obviously YOU are the one with the issue"... Ray was rude. He would not let me speak with a supervisor nor manager. In that, I even after contacting customer service and your corporate office for 3-4 months have gotten NOWHERE as far as resolving this issue. I'm burned out with Sprint and on the verge of calling for some type of investigation within the company. I am tired of the same old billing and customer service issues.

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A service rep at the local store told me I could add a phone to my plan for free, in order to get a rebate on a new phone, what he didn't tell me was that the new phone would begin a new contract that I would be locked into for 2 years. So yeah....needless to say....WHACK!

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I have to disagree with some of the things Sprint Customer NOService Reps tell me. When I have a dispute over an obviously ridiculous charge, I am placated & lied to explaining that I will be contacted expediently to resolve my issue. Then nothing happens but a text or voice message directing me to pay all charges or lose service. I then contact Sprint again and explain what has happened and give my dispute number. I am put on hold for a VERY long time so that the rep can confer with a supervisor who never gets on the phone. Again I am told that they will handle this issue and that they are sorry for the mis-handling of this issue. Keep in mind, I have not insisted that they dismiss all charges instantly, but only investigate this dispute and contact me in an appropriate amount of time. This never happens. Again I either get a text or voice message about loss or interruption of service unless I pay up. Then I call again, Again I am assured that the problem will be resolved without interruption until dispute resolution is reached. Then I cannot make outgoing calls, all my calls are re-directed to bill payment at Sprint. Be warned that if someone at Sprint makes a mistake, they still need you to pay for it because an employee who makes a mistake will never admit it and you will then run into an endless chain of employees who get away with passing the buck until so many mistakes are made that the company itself will protect their employees by stonewalling you and cutting service completely until you pay for what you shouldn't owe. This is a ridiculous business practice as they will fight to get an erroneous $100-200 dollars from a long term customer who is worth thousands per year and risk alienating that customer just for a small amount of money just because they cannot justify eating the cost of their own mistakes. DUH!!!!!!!



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